Defective goods (does not meet specifications, contaminated, etc.) are subject to return and exchange. We also return and exchange goods of appropriate quality by agreement, if the characteristics of the goods do not fit, on the condition that the goods are preserved.
The return and exchange of goods is possible within 14 days after the buyer receives the goods according to the TTN or upon receipt of the goods from the warehouse.
Return conditions for goods of appropriate quality
✔ The entire range of products can be returned within 14 days after purchase, provided that the original product appearance is preserved.
✔ If you have a warranty claim, please contact the online store manager at the phone number indicated on the website.
✔ The product is returned free of charge.
✔ Refunds are made within 3 banking days.
